Refund and Cancellation Policy

Thank you for choosing [JCacademyonline.co.uk] (“we,” “our,” or “us”). We are committed to providing high-quality online learning experiences and resources to our users. This Refund Policy outlines our refund procedures and your rights as a user concerning refunds for our services. Please read this policy carefully.

Refund Policy

1. 14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for our paid courses and subscriptions (not including One-off services). If you are not satisfied with your purchase, you may request a refund within 14 days of the initial purchase date.
2. Refund Request: To request a refund, please contact our customer support team at info@jcacademyonline.co.uk. In your refund request, provide the following information:
   • Your name
   • Email address associated with your account
   • Order or transaction ID
   • Reason for the refund request

Refund Process

1. Review and Approval: Our customer support team will review your refund request to determine if it meets the eligibility criteria. We aim to process refund requests within 28 business days.
2. Refund Method: Approved refunds will be processed through the same payment method used for the original purchase. Please allow 5 business days for the refund to be reflected in your account.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@jcacademyonline.co.uk.

Non-Refundable Items

1. Free Content: We do not offer refunds for free courses, resources, or materials.
2. One-Off Tutoring Sessions: We do not offer refunds for complementary access to paid courses, resources, or materials.
3. Sale items: Only regular priced items may be refunded. Sale items cannot be refunded. This includes courses purchased with discount codes.

Cancellations

• Subscription Cancellations: If you wish to cancel your subscription, you can do so at any time. Cancellation will prevent future billing, but it will not result in a refund for any unused portion of the subscription.

Contact Us

If you have any questions or need assistance with a refund request, please contact our customer support team at info@jcacademyonline.co.uk.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our refund procedures or for other operational, legal, or regulatory reasons. The updated Refund Policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this Refund Policy periodically.

Disclaimer

This Refund Policy is a part of our [Terms of Service](link to your Terms of Service). By using our website and services, you agree to comply with the terms outlined in this Refund Policy.